Refund Policy – Zauq-e-Sehat

How to File for a Refund

To request a refund, please email your order number, product name, proof of purchase (receipt or payment confirmation), and a brief explanation of your reason for refund to info@zauqesehat.com. Our Customer Care Team will review your request and contact you for further assistance.

Alternatively, you can call us at +92 303 9091020, Monday to Saturday, between 10:00 AM – 6:00 PM (Pakistan Standard Time).

Refund requests must be submitted within 14 days of receiving your order.

Refund Request Procedure

  1. Contact our Customer Care Team via WhatsApp or Email at info@zauqesehat.com.
  2. Provide your order number and proof of payment (receipt sent at checkout).
  3. Explain your reason or issue for requesting the refund.
  4. Once approved, return the item to our warehouse using a reliable courier service.
  5. After inspection, your refund or store credit will be processed promptly.

Eligibility Criteria for a Refund

  • Delayed Delivery: If more than 14 working days have passed beyond the estimated delivery date.
  • Out of Stock: If a product becomes unavailable after order confirmation.
  • Return Approved: If a return has been authorized and received back in our warehouse.
  • Exchange Balance: If an exchange has been processed with a pending balance.
  • Product Issue: If the delivered product is damaged, incomplete, or incorrect.

Note: Refunds apply only to the product cost. Shipping and handling charges are non-refundable.

Non-Eligibility Criteria

  • Change of mind or dislike after opening the product.
  • Customized or made-to-order products.
  • Washed, used, or altered items.
  • Requests made after 48 hours of delivery.
  • Products bought on sale or promotional discounts.
  • Damaged or tampered packaging upon return.

Refund Timeline

Payment Method Refund Mode Processing Time
Debit / Credit Card Bank Reversal 7–14 Business Days
Bank Transfer Direct Refund 7–14 Business Days
Cash on Delivery Store Credit 2 Business Days
QuickPay / Zelle / Western Union Bank Refund 5 Business Days

Important Notes

  • Refunds are processed only after product inspection by our Quality Team.
  • Advance or partial payments for custom orders are non-refundable and non-transferable.
  • If store credit is issued, it cannot later be exchanged for a cash refund.
  • Refunds are handled fairly within 14–45 business days, depending on the case.

Disclaimer

At Zauq-e-Sehat, we are dedicated to providing our customers with honest, transparent, and reliable service. We maintain strict quality standards and ensure that all genuine refund requests are resolved promptly with fairness and professionalism.